How to buy from us
So, you know you need help but you're not sure how to proceed and whether the costs will be covered by the outlay. We're here to help so let us give you a few pointers.
First of all, see the problem from the point of view of each of the other stakeholders; customers, managers, competitors(!). Have support calls gone through the roof as a result of a recent release? Do sales have a competitor's product in their sights that costs more and yet dominates the market? Are you swamped by work and unable to satisfy all the projects?
Talk to the people involved and get a feel for their costs, rewards or staffing implications and how these are affected by customers interacting with your product or service - be careful to form your own impressions and not take their words at face value - look for hard evidence to back up their claims.
You will find places where a flow of information or a worthwhile dialogue with all parties can pay dividends. Of course, in most instances, you would expect to be providing the bulk of the information to your users but there should also be space for gathering feedback - even if it is through other departments.
The next step then would be to find out what is already being measured and judge whether you can affect it. Dream a little and see what you would be doing if you had the skills, tools and energy. Skills and tools we can bring you. Energy would probably take a life-coach.
Start a dialogue with us. Email your findings, your requirement and we can see if we could help. Once we've talked through a clear vision, we'll bring you a proposal that clearly identifies the tasks (for us and for you) and clearly defines the benefits. This is the document that you take to your finance meeting.