Accurate and thoughtful content saves money, makes work more enjoyable and wins loyal customers. As a writer, with over 20 years experience in the technical writing field, this is what I create for my customers.
I write manuals, online help, training and implement information repositories including converting legacy content. I have done this for the UK government, companies in the fields of telecoms, scientific instruments, networks, security, software, insurance, finance, publishing and IT.
With an engineering background I am especially well placed to communicate complex, technical information in a way that makes it understandable to the layperson
I am also passionate about demonstrating the positive impact that good information processes can have on business. Well versed in DITA XML I find this a particularly good tool for creating easy to manage documentation that your teams can successfully maintain.